Where to begin? They arrived a day late and two hours late the next day (Sunday). They only worked 5 hours before quitting for the day, which pushed us into Monday still loading the truck while we had to go to the closing. They brought a trailer which was too small for our stuff, so, we had to rent another truck. Our stuff was placed temporarily in a storage container...When we brought it out of storage, we found that they had placed things in the most inconvenient way. For example; they had stacked box springs and a mattress on top of plastic totes, then placed more totes on top of the mattress. Then they placed furniture to hold the verticle mattress, etc. When we pulled the furniture away, the mattress and box spring (and everything on top of them) began to fall. They also stacked very heavy objects on top and up high in the storage unit which made it hazardous for us when we emptied the unit. I would not recomment these guys for any move.
Where to start...the worst experience of our life. They showed up with a medium moving truck and mediumish trailer...we paid for large trailers, even text them pictures ahead of time so they knew what to bring so we could get it all in one swoop. Their quote went up after seeing pictures, but moving trucks stayed the same, why I don't know. We had moved several items to a storage in order to stage our house to sell. They couldn't fit everything in it and said they would return for those few items on their next route. We called for several months...no response... the manager even hung up on me when I called from a different number. Also, my boys had some cute Pottery Barn lockers, they broke one, never told us and then just left it on the porch...it was sitting there a week later when we arrived at our new home. The lockers are different heights now and we can't put them together like we did before. Also, I asked them if I could help label the boxes so I could have them put them in each room...his response...no ma'am I know where every box needs to go, I've got it all in my head. Really? Then why did my pantry food end up in the garage with a trail of
Great service! Professional, hard workers, friendly. They did exactly what they promised!
The worst experience I have ever had moving. I moved from Denton to Paris. I was originally given a quote that was fantastic and they were going to send two trucks and 3 guys so one could drive my car to Paris for me due to a disability that prevents me from being able to drive long distance. It was downhill all the way after that. They kept messing up the moving date. I could work with that due to closing not happening when it was supposed to happen. Just before the move, the price changed. It went up a hundred dollars. At this point I couldn't get someone else because it was time to move. They show up with one truck and two guys. They are rushing me around and one of my cats went hiding and I couldn't find her. They kept rushing me to find the cat and get moving. I was in tears because of exhaustion, the cat hiding and they were ready to leave with most of my stuff left behind. I called the office. I was crying and the lady told me to take a deep breath because she knew I was a nice lady and everything would be alright. I told her they were rushing me to find my cat and that they couldn't get everything on the truck and that they would have room if they had sent what was originally quoted to me. She said "You got a great deal and you only had a few things listed." I told her that the list had changed and must not have been updated on their part. She told me that I was wrong. I left Denton with half of my stuff left behind, in tears and not only a hundred dollars more spent with them, at least a thousand more replacing things I needed that they broke or left behind. DON'T USE THEM!!!
Rocking E Moving Storage is a US Moving Company based in Paris, Texas. Rocking E Moving Storage is located at 50 W Oak Ave, Paris, TX 75460, USA.
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